Are you a customer service expert with a passion for delivering exceptional experiences? Sampath Bank PLC, a leader in Sri Lanka’s banking sector, is looking for dynamic Senior Customer Care Executives to join our elite team. If you thrive in a fast-paced environment and excel at building relationships, this is your chance to grow with a reputed financial institution!
🌟 Why Join Sampath Bank?
- Attractive Salary & Benefits – Competitive remuneration package.
- Modern Work Environment – Conducive and professional workspace.
- Career Growth – Opportunities to advance in a leading bank.
✅ Requirements:
✔ Experience: Minimum 2 years in a call center/contact center or similar role.
✔ Age: Preferably below 27 years.
✔ Education: Passed GCE O/L (Maths & English) and GCE A/L.
✔ IT Certification (Added advantage).
🔹 Key Responsibilities:
- Deliver personalized service to high-net-worth clients.
- Resolve inquiries and complaints efficiently & professionally.
- Provide expert guidance on banking products/services.
- Maintain excellent client relationships through proactive support.
💡 Key Competencies:
- Fluent in Sinhala & English (Tamil is a plus).
- Strong communication & active listening skills.
- Problem-solving & negotiation abilities.
- Ability to work 24/7 shifts under pressure.
- Tech-savvy with basic IT skills.
Source – https://www.sampath.lk/careers